Shipping and Handling

We attempt to ship your order as soon as we receive it. Most orders will ship next business day.

We offer free shipping to our US and International customers via:

USPS insured registered Priority Mail with signature confirmation.

International Orders

Countries we sell and ship to include:

Australia, Austria, Canada, Denmark, France, Germany, Hong Kong, Ireland, Italy, Japan, Netherlands, New Zealand, Spain, Sweden, Switzerland, and the United Kingdom.
 
All orders are shipped free of charge USPS registered and insured. Return and payment policies are the same as the US. Shipping time for International orders is typically 5-10 business days.
 
When ordering from Azemerald Colombian Emeralds, the customer is the importer of record and must comply with all laws and regulations of the destination country. Before you receive shipment it may be subject to custom fees, import duties, taxes, or other charges of your country. These charges are the sole responsibility of the customer. Emeralds are described as “green beryl mineral specimens” on customs forms to deter mail theft.

Returns

All purchases come with a 15-day money back guarantee for any reason other than damage minus $15.00 to cover our shipping costs. We will not take back emeralds that have been damaged. If you are having this stone mounted please work with a jeweler that has experience with emeralds. Emeralds are more fragile than diamonds, rubies, and sapphires and require special care when mounting or cleaning. Do not clean emeralds in ultrasonic cleaners. Use mild soap and water only. 

Before shipping back you must call us at

(602) 218-8888

or toll free at

(866) 526-5623

or email at azemerald@azemerald.com and request a return order number.

US Returns must be shipped USPS registered, insured mail to:

Azemerald

PO Box 2569

Phoenix, AZ 85002

Payment Options

We accept Paypal, and wire transfers at this time. You can pay with any credit card through Paypal and do not need a Paypal account. If you would like to pay with a wire transfer please email or call us for the routing information.